Payment options

Contact us

Direct Debit via Bank Account or Credit Card

We issue your bill and process your payment on the Due Date (14 days later).

Or complete editable form and email us back at customerservice@diamond-energy.com.

More Options

- By MyAccount

You can access your account and make a payment by credit card or bank account with MyAccount if a payment is due.

- By Credit Card

Pay now – by Visa, Mastercard or American Express. Use Customer Reference # on second page of
your bill. (Processing fee of 0.6% applies)

- By electronic funds transfer online

Account Name: Diamond Energy Retail

BSB: 083 170 Account Number: 188075505

Use Customer Reference # on second page of your bill. (No fees apply)

- By internet banking BPay

Biller code: 102467

Use Customer Reference # on second page of
your bill.

- By mail

You can send a cheque to:

Diamond Energy Retail

101 Greville St, Prahran, Vic 3181

- In person at any NAB branch

Account Name: Diamond Energy Retail

BSB: 083 170 Account Number: 188075505

Use Customer Reference # on second page of
your bill.

- By telephone

Pay over the phone by credit card by calling
1300 838 009 during business hours – remember
to have your bill with you.

Payment Options

- Pay now

- Pay now

You can make a payment by Visa, Mastercard or American Express.

Use Customer Reference # on first page of your bill.

(Processing fee of 0.6% applies*)

- Want to set up or amend Auto-Payment via Direct Debit?

You can set up or amend Direct Debit payments via your Bank Account or Credit Card here using the form below. This means we will issue your bill and process your payment on the Due Date (14 days later). You can also arrange for hassle free auto-payments for bill smoothing, where you can make regular payments to help manage your budget.

Full name of Account Representative*
Diamond Energy Account Number
Billing email*
Electricity Supply Address*
Payment Method*

Bank AccountCredit Card (Visa or Mastercard, only)
*

I request Diamond Energy to process my payment (including any payment instalments in a Payment Plan) on the Due Date.
Account Holder details*
BSB*
Account number*
A surcharge may apply for Credit Card payments.

In the next couple of business days, we'll verify your details and send you a link to set up credit card payment method (or amend current credit card details).

Alternatively, you can call us during business hours on 1300 838 009.
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Please enter the text as shown in the box*
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Or complete an editable form and email us back at customerservice@diamond-energy.com.

More Options

- By MyAccount

You can access your account and make a payment by credit card or bank account with MyAccount if a payment is due.

- By electronic funds transfer online

Account Name: Diamond Energy Retail

BSB: 083 170 Account Number: 188075505

Use Customer Reference # on first page of your bill. (No fees apply)

- By internet banking BPay

Biller code: 102467

Use Customer Reference # on first page of
your bill.

- By mail

You can send a cheque to:

Diamond Energy Retail

Level 11/480 Swan Street,

Richmond, VIC 3121

- In person at any NAB branch

Account Name: Diamond Energy Retail

BSB: 083 170 Account Number: 188075505

Use Customer Reference # on first page of
your bill.

- By telephone

Pay over the phone by credit card by calling
1300 838 009 during business hours – remember
to have your bill with you.

- Want to set up or amend Auto-Payment via Direct Debit?

You can set up or amend Direct Debit payments via your Bank Account or Credit Card here using the form below.

This means we will issue your bill and process your payment on the Due Date (14 days later).

You can also arrange for hassle free auto-payments for bill smoothing, where you can make regular payments to help manage your budget.

Or complete editable form and email us back at customerservice@diamond-energy.com.

If you set up for Direct Debit via Bank Account or Credit Card, you can contact us to set up bill smoothing to help manage your household budget.

You can find information on state based concessions and rebates, including eligibility requirements and how to apply

Need assistance with paying? We understand that on occasions, times can be tough and financial difficulties can arise. To help you cope with your electricity bills in these times we have support programmes to assist with short term or longer term financial difficulties.

*Processing fee of 0.6% applies for credit card payments made by residential or small business customers, only. Credit card payments made by Large Customers may include additional fees. Contact our Commercial team on 03 8521 7974 for additional information.