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Concessions and rebates

Concessions and rebates

You can maintain existing benefits - If you are currently entitled to a state government concession or rebate for part of your electricity bill, you will continue to receive that concession after your transfer to us.


Centrepay payments - If you are receiving regular Centrelink payments and wish to arrange for payments to be directed to your electricity bill:

  • We can arrange for you - fill in, sign and send back the Centrepay Authority Form.
  • You can arrange by going here. You will need your Centrelink CRN, Diamond Energy CRN ( 555-099-362-S ) and your Diamond Energy account reference number, which is located in the payment option section at the back of your bill.
Applicable state based concessions & rebates

Please note that eligibility terms and conditions, the amounts and applicability of concessions, rebates and grants are subject to change by State Governments from time to time.

If you believe you are eligible – fill in and submit the application as directed on the form.

Concession Authorisation – for eligible Pensioner Card, Health Care Card or Gold Card holders.

Medical Cooling Concession

Life Support

For more information visit the Department of Health and Human Services website.

To receive a concession you will need to apply to the South Australian Department of Human Services or ring their hotline on 1800 307 758 with your Diamond Energy customer number and your NMI number.

If you believe you are eligible for either Life Support or Medical Heating and Cooling fill in and submit the application as directed on the form.

If you believe you are eligible – fill and submit the below application as directed on the form.

QLD Government Electricity Rebate

Medical Cooling and Heating Concession

Life Support

For more information visit the Queensland Government website.

Low Income Household Rebate

This rebate is funded by the NSW government and is designed to provide assistance in relation to a residential customer’s electricity bills.

Eligible cards:

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)

 

How to apply: Submit a Concession Authorisation form to Diamond Energy.

For more information, visit the NSW Department of Planning Industry & Environment.

Life Support Rebate

This rebate is funded by the NSW government and is designed to help people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home.

Approved Equipment:

  • Electric mobility devices for quadriplegics (note this does not include mobility scooters)
  • Oxygen concentrators
  • Positive Airways Pressure (PAP) Device
  • Enteral feeding pump
  • External heart pump
  • Home dialysis
  • Phototherapy equipment
  • Total Parenteral Nutrition (TPN) pump
  • Ventilators (note this does not include nebulizers, humidifiers or vaporizers)

 

How to apply: Complete the Life Support Rebate Application form by getting your doctor to sign the form, then send to Diamond Energy.

You will need to keep your application up to date by sending us a new form every two years.

For more information, visit the NSW Department of Planning Industry & Environment.

Medical Energy Rebate

This rebate is funded by the NSW government and is designed to help people pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures.

Eligible cards:

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)

 

How to apply: Submit a Medical Energy form to Diamond Energy.

For more information, visit the NSW Department of Planning Industry & Environment.

Family Energy Rebate

This rebate is funded by the NSW government and is designed to help eligible households pay their electricity bill if they have dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Service.

Eligibility: You must have been the recipient of the Family Tax Benefit (FTB) for the previous financial year.

For more information, visit the NSW Department of Planning Industry & Environment.

Energy Accounts Payment Assistance (EAPA) Scheme

This scheme helps people experiencing a short term financial crisis to pay their energy bill.

Energy Accounts Payment Assistance (EAPA) distribute to electricity and gas customers to a range of community welfare organisations (CWO).

For more information, visit the NSW Department of Planning Industry & Environment.

If you require interpreter services, please contact 131 450 (Italiano, Español, عربي, Tiếng Việt, Ελληνικά).

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