Existing customers

Moving home or business?

We’ll arrange for a meter read on a preferred date and send you a final bill to close the account.

We can also get you connected on a nominated date at your new property and thank you for your loyalty*.

*If you are receiving Thr1ve^® Rewards and moving to a new primary residence, you can take your Thr1ve Rewards with you, subject to meeting the terms. In addition, we will waive any account establishment fee and provide Renewable Energy Reward, an additional credit of 9.58 cents/day (incl. GST) over a two year period.

**Existing Diamond Energy customers adding an additional property can receive Thr1ve^® Rewards on their primary account, subject to meeting the terms.

Add another residential or business property

In addition to your existing account, you can easily add properties to receive further credits and discounts**. If you are adding a property and then moving out of your current property in the near future, select Moving out.

*If you are receiving Thr1ve^® Rewards and moving to a new primary residence, you can take your Thr1ve Rewards with you, subject to meeting the terms. In addition, we will waive any account establishment fee and provide Renewable Energy Reward, an additional credit of 9.58 cents/day (incl. GST) over a two year period.

**Existing Diamond Energy customers adding an additional property can receive Thr1ve^® Rewards on their primary account, subject to meeting the terms.