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Existing customer

Existing customers

Moving home or business?

We’ll get you connected quickly, easily and on time.

We’ll also reward your loyalty* and continue to offer competitive rates and great service.

You can add another residential or business property

We’ll connect another property and through our referral programme, you may be able to receive further discounts at your primary property.**

If you are adding a property and planning to move out of your current property in the near future, please select Moving.

Pay your bill

You can use our secure payment portal to pay by credit card.


Set up Direct Debit

By setting up Direct Debit payment method, you are able to stay in control, save time and money.


Other ways to pay your bill

You can see the full payment options that are available to you here.


Do you need assistance with paying your bill?

You can find out about eligibility for support programs to assist paying your electricity bill.


Understand your bill

Electricity bills contain lots of information - here is an interactive explaination.


Concessions and rebates

If you have a government concession card you may also be eligible for an ongoing electricity concession or rebate. You can find out more details here.

Ongoing discounts

By paying on time with Direct Debit, you will be able to access our ongoing discounts for all qualifying products.


Further discounts with Thrive referral programme

Save further and target 100% discount on your bill with our referral programme, Thr1veTM. Just refer one customer or add an additional property to get started!


Smart energy tips

These will help you understand how to save energy and save on your bills.


Maximise your solar and batteries

If you have solar, or solar and a battery then we have further tips to help you save even more .

*If you are receiving Thr1veTM Rewards and moving to a new primary residence, you can take your Thr1ve Rewards with you, subject to meeting the terms. In addition, we will waive any account establishment fee and provide Renewable Energy Reward, an additional credit of 9.58 cents/day (incl. GST) over a two year period.

**Existing Diamond Energy customers adding an additional property can receive Thr1veTM Rewards on their primary account, subject to meeting the terms.

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