Understanding your bill

Understanding your bill

We’ve changed the way we display GST on your bill.

These changes are being implemented by many electricity retailers so you can make informed decisions about your energy use.

  When you pay on time, our pay on time discount will appear as a credit on your next bill.

  Feed in credits will appear as a credit on your bill.

  Generally, residential customers are billed quarterly and small businesses monthly.

  Whenever possible, we will bill you on actual meter reads rather than an estimated amount. If your distributor doesn’t send us your meter data your bill will be delayed.

Common inquiries on our bills
How do my discounts work?

We provide a number of ongoing discounts that apply to your usage and daily supply charges. They do not disappear after a short benefit period and are applied to the most significant costs on your bill.

Our discounts are great news for solar customers. You can read more below.

Thrive Discounts and Credits

You will receive 2% discount on your usage and daily supply charges for every electricity account / customer you refer who switches to us (5 referred accounts/customers = Thrive Discount of 10%). After the new customer has been with us for 2 years, the discount attributable to the new customer reduces from 2% to 1%. Thrive Discounts apply when you pay on time and your next bill will include the credit. You can also receive generator credits on your electricity bill when your referred customer starts referring.

7% Pay on Time discount

If you are on an eligible product and you make full payment of your bill by the due date, you will receive 7% discount on your usage and daily supply charges. The pay on time discount will appear as a credit on the next bill (our billing system is being upgraded soon to provide other options).

3% Direct Debit discount

If you successfully pay with our Direct Debit payment method you will also receive a 3% discount on your usage and daily supply charges. Once you have set up a Direct Debit payment method, the discount will appear as a credit on bills.

You can read our Terms and Conditions for more details on each discount.

I have solar, how are my discounts calculated?

Our discounts apply to the usage and daily supply charges, before any feed in credits are applied. This means you can receive the full discount on these charges whilst still receiving the full feed in credits.

So, if your account is in credit you still receive discounts on your usage and daily supply charges.

That is solar friendly and great news for solar customers.

How can I compare my electricity bills?

By comparing your daily usage (kWh/day), you can see whether your usage has increased or decreased over time.

Be aware that your electricity usage can fluctuate depending on the season, particularly if you use electricity for heating in winter or cooling in summer.

You should compare bills with a similar number of billings days. Typical billing periods are about 89-92 days, however your transfer may have disrupted your billing cycle.

Similarly, if you have had a meter upgrade or reprogram your billing period may have been temporarily shortened or extended.

Terminology between retailers can be different. For example, we refer to a Controlled Load, other retails may refer instead to Off-Peak. When you are comparing your bills make sure you are comparing the same information.

I have solar, why do I still receive a bill?

When you install a solar system, you will still receive an electricity bill.

The more electricity your solar panels generate, and the more of this free power you consume, the less power you will consume from your local grid, resulting in a lower bill. That’s going to put a smile on your face!

When the sun is shining on your solar system any electricity you generate will supply your home first. Any additional electricity you need will come from the grid and you will be charged for this.

Your bill will also include any feed-in credits for the electricity you have fed into the grid. If you are receiving a high feed-in credit, your bill may be in negative, which means we pay you!

Why is my Total Amount Payable negative on my bill?

If your bill has a negative amount owing it means you are in credit!

We will automatically deposit credits it into your nominated bank account on the due date of your bill. If you have not provided your banking details the credit will roll over to your next bill.

How is GST calculated on my concessions or rebates?

If you are eligible for a concession or rebate in SA or NSW, they are applied after GST is added. If you are eligible for a concession or rebate in VIC or QLD, they are applied before GST is added.

Want to reduce your next bill? Have a look at our smart energy tips .

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