Understanding your bill

Understanding your bill


Need some help getting to know your bill? Have a look at our FAQ’s or our guide on how to read your bill for the basics.

Want to reduce your bill next quarter? Have a look at our smart energy tips.

How do my discounts work?

We provide a number of ongoing discounts that apply to your usage and daily supply charges. This means they do not disappear after a short term benefit period and are applied to the most significant costs on your bill.

Our discounts are great news for solar customers. You can read more below.

Thrive Discounts and Credits

You will receive 2% discount on your usage and daily supply charges for every electricity account / customer you refer who switches to us (5 referred accounts/customers = Thrive Discount of 10%). After the new customer has been with us for 2 years, the discount attributable to the new customer reduces from 2% to 1%.

Thrive Discounts apply when you pay on time and your next bill will include the credit.

You can also receive generator credits on your electricity bill when your referred customer starts referring.

7% Pay on Time discount

If you are on an eligible product and you make full payment of your bill by the due date, you will receive 7% discount on your usage and daily supply charges.

After you pay on time the discount appears on the next bill. If you pay your current bill on time, your next bill will include the credit (our billing system is being upgraded soon to provide other options).

3% Direct Debit discount

If you successfully pay with our Direct Debit payment method you will also receive a 3% discount on your usage and daily supply charges. Once you have set up a Direct Debit payment method, the discount will appear as a credit on bills.

You can read our Terms and Conditions for more details on each of our discounts.

I have solar, how do my discounts work?

I have solar, how do my discounts work?

Our discounts apply to the usage and daily supply charges, before any feed in credits. This means you can receive the full discount on these charges whilst still receiving the full feed in credits.
So, if your account is in credit you still receive discounts on your usage and daily supply charges.
That is solar friendly and great news for solar customers.

What other fees may I see on my bill?

A range of once off charges may appear on your bill related to various services provided. Some examples include:

  • Accelerated transfer – for a quick connection
  • New connection fee – connecting electricity to a new site
  • Re-energisation fee – when you move into new property and are connecting the electricity for the first time
  • If you have missed appointments with your distributor or there have been access issues with the site you may see other “pass through” charges on your bill. Where possible we will flag these with you in advance.

You can view our Service Fees and Charges  for more details.

How is GST calculated?

GST is calculated based on all of your charges (typical charges include energy usage, service to property and any one off or metering charges).

GST is calculated prior to your Feed-in credits being deducted.

If you are eligible for a concession or rebate in SA or NSW, they are applied after GST is added.

If you are eligible for a concession or rebate in VIC or QLD, they are applied before GST is added.

In regards to Feed-in Credits, please refer to the ATO advice here.

What does 'metering and other' mean?

This section includes a number of items such as service to property, one off charges from your poles and wire company, discounts and eligible concessions or rebates.

Your service to property charge is a cents per day rate that incorporates a range of fixed charges such as poles and wires company charges, regulatory and market charges. Every electricity retailer includes these but may refer to them using different names such as daily charges, supply charges or daily supply charges.

If you have recently installed solar you may see some one off charges on your first bill. These can be incurred when your meter is upgraded or reprogrammed or you have your solar system inspected by your poles and wire company.

Other one off charges may include establishment fees, late payment and termination fees or an agreed accelerated transfer fee.

How can I compare my electricity bills?

Compare your daily usage (kWh/day) as this will help you see whether your usage has increased or decreased.

Compare bills for the same season as your electricity usage can fluctuate depending on the season, particularly if you use electricity for heating in winter or cooling in summer.

Compare bills with a similar number of billings days. Typical billing periods are about three months however your transfer may have disrupted your billing cycle. Similarly, if you have had a meter upgrade or reprogram your billing period may have been temporarily shortened or extended.

Compare apples with apples as terminology between retailers can be different. For example, we refer to a Controlled Load, other retails may refer instead to Off- Peak. When you are comparing your bills make sure you are comparing the same information.

Compare bills with same electricity block size. These can vary between retailers. For example we have a monthly electricity block size whereas many retailers have a daily block size.

I have solar, why do I still receive a bill?

When you install a solar system, you will still receive an electricity bill.

The more electricity your solar panels generate, the more you have to use in your household. That means you won’t need to buy as much electricity from your local grid and the lower your electricity bills will be. That’s going to put a smile on your face!

When the sun is shining on your solar system any electricity you generate will supply your home first. Any additional electricity you need will come from your local grid and you will be charged for this.

Your bill will also include any feed-in credits for the electricity you have fed into the grid. If you are receiving a high feed-in credit, your bill may be in negative, which means we owe you!

Why do I have a negative amount owing on my bill?

If your bill has a negative amount owing it means you are in credit!

If the total amount payable is more than $50 in credit, we will automatically deposit it into your nominated bank account on the due date of your bill. If you have not provided your banking details the credit will roll over to your next bill.

Credits are only paid on the due date of your bill and we are not able to pay credits outside your bill cycle.

What is the establishment fee?

A once off fee that may be shown on your first bill. It helps cover the initial set up of your account.

Still having trouble understanding your bill? Give us a call during business hours and we’ll help you out!

Close Menu