Understanding your bill

Here are some key features of our bills:
This is a sample bill for illustrative purposes
Common inquiries on our bills

We provide a number of ongoing discounts that apply to your usage and daily supply charges.*

*They are ongoing and do not disappear after a short benefit period.

Our discounts apply to the usage and daily supply charges, before any feed in credits are applied. This means you can receive the full discount on these charges whilst still receiving the full feed in credits.


So, if your account is in credit you still receive discounts on your usage and daily supply charges.


That is solar friendly and great news for solar customers.

By comparing your daily usage (kWh/day), you can see whether your usage has increased or decreased over time.

Be aware that your electricity usage can fluctuate depending on the season, particularly if you use electricity for heating in winter or cooling in summer.

You should compare bills with a similar number of billings days. Typical billing periods are about 89-92 days, however your transfer may have disrupted your billing cycle.

Similarly, if you have had a meter upgrade or reprogram your billing period may have been temporarily shortened or extended.

Terminology between retailers can be different. For example, we refer to a Controlled Load, other retails may refer instead to Off-Peak. When you are comparing your bills make sure you are comparing the same information.

When you install a solar system, you will still receive an electricity bill.

The more electricity your solar panels generate, and the more of this free power you consume, the less power you will consume from your local grid, resulting in a lower bill. That’s going to put a smile on your face!

When the sun is shining on your solar system any electricity you generate will supply your home first. Any additional electricity you need will come from the grid and you will be charged for this.

Your bill will also include any feed-in credits for the electricity you have fed into the grid. If you are receiving a high feed-in credit, your bill may be in negative, which means we pay you!

If your bill has a negative amount owing it means you are in credit!

We will automatically deposit credits it into your nominated bank account on the due date of your bill. If you have not provided your banking details the credit will roll over to your next bill.

If you are eligible for a concession or rebate in SA or NSW, they are applied after GST is added. If you are eligible for a concession or rebate in VIC or QLD, they are applied before GST is added.

If your eligibility for concessions or rebates has been confirmed, it will appear under metering & other on your bill.

To find if you are eligible or you wish to apply for a concession or rebate, you can find out more here.

Want to reduce your next bill? Have a look at our smart energy tips.