Understanding your bill

Understanding your bill


Need some help getting to know your bill? Have a look at our FAQ’s or our guide on how to read your bill for the basics.

Want to reduce your bill next quarter? Have a look at our smart energy tips.

How is GST calculated?

GST is calculated based on all of your charges (typical charges include energy usage, service to property and any one off or metering charges).

GST is calculated prior to your Feed-in credits being deducted.

If you are eligible for a concession or rebate in SA or NSW, they are applied after GST is added.

If you are eligible for a concession or rebate in VIC or QLD, they are applied before GST is added.

In regards to Feed-in Credits, please refer to the ATO advice here.

What does metering and other mean?

This section includes a number of items such as service to property, one off charges from your poles and wire company, discounts and eligible concessions or rebates.

Your service to property charge is a cents per day rate that incorporates a range of fixed charges such as poles and wires company charges, regulatory and market charges. Every electricity retailer includes these but may refer to them using different names such as daily charges, supply charges or daily supply charges.

If you have recently installed solar you may see some one off charges on your first bill. These can be incurred when your meter is upgraded or reprogrammed or you have your solar system inspected by your poles and wire company.

Other one off charges may include establishment fees, late payment and termination fees or an agreed accelerated transfer fee.

How can I compare my electricity bills?

Compare your daily usage (kWh/day) as this will help you see whether your usage has increased or decreased.

Compare bills for the same season as your electricity usage can fluctuate depending on the season, particularly if you use electricity for heating in winter or cooling in summer.

Compare bills with a similar number of billings days. Typical billing periods are about three months however your transfer may have disrupted your billing cycle. Similarly, if you have had a meter upgrade or reprogram your billing period may have been temporarily shortened or extended.

Compare apples with apples as terminology between retailers can be different. For example, we refer to a Controlled Load, other retails may refer instead to Off- Peak. When you are comparing your bills make sure you are comparing the same information.

Compare bills with same electricity block size. These can vary between retailers. For example we have a monthly electricity block size whereas many retailers have a daily block size.

I have solar, why do I still receive a bill?

When you install a solar system, you will still receive an electricity bill.

The more electricity your solar panels generate, the more you have to use in your household. That means you won’t need to buy as much electricity from your local grid and the lower your electricity bills will be. That’s going to put a smile on your face!

When the sun is shining on your solar system any electricity you generate will supply your home first. Any additional electricity you need will come from your local grid and you will be charged for this.

Your bill will also include any feed-in credits for the electricity you have fed into the grid. If you are receiving a high feed-in credit, your bill may be in negative, which means we owe you!

Why do I have a negative amount owing on my bill?

If your bill has a negative amount owing it means you are in credit!

If the total amount payable is more than $50 in credit, we will automatically deposit it into your nominated bank account on the due date of your bill. If you have not provided your banking details the credit will roll over to your next bill.

Credits are only paid on the due date of your bill and we are not able to pay credits outside your bill cycle.

Still having trouble understanding your bill? Give us a call during business hours and we’ll help you out!

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