Payment options

There are a number of easy options available to pay your bill*.

The second page of your bill contains information on customer reference numbers which may be required for your selected payment option.

Most popular payment methods

We issue your bill and process your payment 14 days later.

You can contact us up to 5 days before the due date to change your arrangements. For easy hassle free payments you can set up direct debit.

If you have your Visa or Mastercard ready you can pay now, don’t forget to use your payment Reference Number!

Our bank account details and your payment Reference Number can be found on your payment slip at the end of your bill.

The Biller Code and Reference Number are located on the payment slip at the end of your bill.

Additional payment methods

You can pay your bill in weekly, fortnightly or monthly installments if you are on a bill smoothing plan.

To set up a plan you will need to set up direct debit and contact us to calculate payment installments.

Simply take your bill to any Australia Post and pay with cash, EFTPOS or cheque.

Pop your payment slip together with a cheque or a money order in the post and send to:


Accounts Department Diamond Energy

101 Greville Street

Prahran, VIC 3181

If you are receiving regular Centrelink payments and wish to arrange for payments to be directed to your electricity bill:


  • We can arrange this for you – fill in, sign and send back the Centrepay Authority Form.
  • You can arrange this by going here. You will need your Centrelink CRN, Diamond Energy CRN ( 555-099-362-S ) and your Diamond Energy account reference number, which is located in the payment option section at the back of your bill.

Need assistance with paying? We understand that on occasions, times can be tough and financial difficulties can arise. To help you cope with your electricity bills in these times we have support programmes to assist with short term or longer term financial difficulties.

*Unless a prescribed payment method is an eligibility criteria or condition of your Diamond Energy product.