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Metering

Welcome to MyAccount


With MyAccount, the Diamond Energy customer portal, you can now access your previous bills, see your recent electricity usage (if you have appropriate metering) and pay any due bills.


We suggest you access with , or on your desktop or smart phone.




Smart meter request


Request a smart meter at no cost*


A smart meter will:

  Get you ready for solar and/or batteries and

  Enable you to access usage data through MyAccount to help you save


*Abnormal charges may apply if your property is located outside of metropolitan areas or for additional works items such as switchboard upgrading / rewiring, asbestos removal or controlled load meter amalgamation.


What is a smart meter?

A smart meter is an electronic device that records electricity consumption and communicates the information to your electricity retailer for monitoring and billing. Smart meters typically record energy half hourly and report at least daily.


How much will a smart meter cost me?

We have developed a special offer for you! Smart meter installation is free of charge for all standard installations. Fees may apply for non-standard installations. Where possible, we will advise you in advance if this is the case.


What happens once I agree to get a smart meter?

We will forward your information to a qualified smart meter installer. They will contact you and arrange a time for the meter to be installed. We will then advise you of the confirmed date for the meter installation.

It takes about an hour to install and you will probably be without power during this time.

We will advise you when the installation is complete. The installer needs access to your meter board and if this is easily accessible you don’t even need to be home during the installation.


What changes can I expect, after the meter is installed?

The data provided by the smart meter enables you to:

  Access your half hourly energy usage so you can better manage and monitor your electricity use resulting in a reduced bill

  Have your meter remotely read, no estimated bills and no access to your property required anymore

  Easily turn the meter off if you move out of the property


We can also help you understand your electricity usage better by:

  Providing useful tips to help you save

  Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings


Do I have a smart meter?

Most customers in Victoria already have a smart meter. Some customers in NSW, SA and Qld may also have a smart meter. If you are unsure of what type of meter you have, you can contact us.


Are smart meters safe? Do they cause health issues?

All smart meters must comply with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency. The same limits apply to mobile and cordless phones, Wi-Fi routers and baby monitors.

The Australian Radiation Protection and Nuclear Safety Agency have reviewed the impact of frequency from smart meters and have stated “Health authorities around the world, including ARPANSA and the World Health Organization (WHO), have examined the scientific evidence regarding possible health effects from smart meters. Current research indicates that there are no established health effects from the low exposure to the RF EME from smart meters”. You can read more here.


Who has access to my electricity usage data?

Data from your electricity meter is considered private information and as such is covered by our Privacy Policy.


How can I find out more information about smart meters?

For more information please refer to relevant State Governments information pages for Qld, SA, NSW and Vic.

Get ready with a new meter

As the solar friendly electricity retailer, we will help you get your meter “solar” and battery ready. Our services include installing a new smart meter, before your solar system is installed, to ensure that you get returns from your solar and battery as soon as they are installed.


Why?

When you install solar, your meter needs to be upgraded to record the electricity you feed into the grid so that you can receive feed in credits.

The smart meter will enable you to:

  See how much solar is being exported to the grid

  Easily compare average usage per day from the grid at similar times of the year

  Natural light is the cheapest form of lighting

  Compare your electricity costs before and after solar


How long does it take?

It can take time to get your new meter installed for solar and we recommend starting the process early. Industry standard timeframes are about 4 to 8 weeks.

By switching to us when you decide to install solar, we can organize your meter upgrade to be progressed at similar time (or even before) your solar installation with no upfront or ongoing additional meter costs*.

*Abnormal charges may apply if your property is located outside of metropolitan areas or for additional works items such as switchboard upgrading / rewiring, asbestos removal or controlled load meter amalgamation.


Ongoing support

We also provide ongoing support and savings throughout your solar journey with competitive rates, ongoing discounts and high feed in rates.


Installing a battery?

If you have a battery or are thinking of installing one - your new smart meter will also be battery ready providing the opportunity for you to enjoy our GridCredits100 for compatible batteries.


Can I monitor the electricity being produced by my solar system?

If you have an interval or smart meter you are able to access meter data through your Diamond Energy portal MyAccount, or where available through specific metering provider portals.

What are the benefits of a smart meter with us?

The data provided by the smart meter enables you to:

  Access your half hourly energy usage so you can better manage and monitor your electricity use resulting in a reduced bill

  Have your meter remotely read, no estimated bills and no access to your property required anymore


We can also help you understand your electricity usage better by:

  Providing you with useful tips to help you save

  Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings


Can I access my meter data online?

Victoria

If you have the appropriate meter and are in Jemena, Ausnet or United distribution areas you can access your meter data through their on line portals.

SA, QLD, NSW

If you have an interval or smart meter you can request your data from us once a year and we will aim to provide it to you in a spreadsheet. Additional requests incur administration charges.

If you have a smart meter you can access your data via an online portal. This services is only available with selected metering providers.

You can also visit the website of your local electricity poles and wires company to find out more about your electricity meter and how to view any data that may be available.

Do I need a smart meter if I am building a new home?

All new homes connected to the grid will have a smart meter installed. You can fill in our New Connection Application Form and we will arrange it for you. Please fill out and email this form back to us.

How to read your meter

If you are in Vic, your electricity meter is determined by your local poles and wires company: Jemena, Citipower, Powercor, AusNet Services, United Energy.


For older style electricity meters in other areas, you can find out more here:

SA - SA Power Networks

Qld - Energex

NSW - Ausgrid, Essential Energy, Endeavour


If your meter was installed after December 2017 (outside of Victoria) then you will have a smart meter that was installed by an independent metering provider. If you require further assistance, you can contact us.

You can also visit and register with myAccount to access electricity meter data.

Welcome to MyAccount


With MyAccount, the Diamond Energy customer portal, you can now access your previous bills, see your recent electricity usage (if you have appropriate metering) and pay any due bills.


We suggest you access with , or on your desktop or smart phone.



Smart meter request


Request a smart meter at no cost*

Smart Meter Image

A smart meter will:

  Get you ready for solar and/or batteries and

  Enable you to access usage data through MyAccount to help you save


*Abnormal charges may apply if your property is located outside of metropolitan areas or for additional works items such as switchboard upgrading / rewiring, asbestos removal or controlled load meter amalgamation.



What is a smart meter?

A smart meter is an electronic device that records electricity consumption and communicates the information to your electricity retailer for monitoring and billing. Smart meters typically record energy half hourly and report at least daily.


How much will a smart meter cost me?

We have developed a special offer for you! Smart meter installation is free of charge for all standard installations. Fees may apply for non-standard installations. Where possible, we will advise you in advance if this is the case.


What happens once I agree to get a smart meter?

We will forward your information to a qualified smart meter installer. They will contact you and arrange a time for the meter to be installed. We will then advise you of the confirmed date for the meter installation.


It takes about an hour to install and you will probably be without power during this time. We will advise you when the installation is complete. The installer needs access to your meter board and if this is easily accessible you don’t even need to be home during the installation.


What changes can I expect, after the meter is installed?

The data provided by the smart meter enables you to:

  Access your half hourly energy usage so you can better manage and monitor your electricity use resulting in a reduced bill

  Have your meter remotely read, no estimated bills and no access to your property required anymore

  Easily turn the meter off if you move out of the property


We can also help you understand your electricity usage better by:

  Providing useful tips to help you save

  Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings


Do I have a smart meter?

Most customers in Victoria already have a smart meter. Some customers in NSW, SA and Qld may also have a smart meter. If you are unsure of what type of meter you have, you can contact us.


Are smart meters safe? Do they cause health issues?

All smart meters must comply with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency. The same limits apply to mobile and cordless phones, Wi-Fi routers and baby monitors.


The Australian Radiation Protection and Nuclear Safety Agency have reviewed the impact of frequency from smart meters and have stated “Health authorities around the world, including ARPANSA and the World Health Organization (WHO), have examined the scientific evidence regarding possible health effects from smart meters. Current research indicates that there are no established health effects from the low exposure to the RF EME from smart meters”. You can read more here.


Who has access to my electricity usage data?

Data from your electricity meter is considered private information and as such is covered by our Privacy Policy.


How can I find out more information about smart meters?

For more information please refer to relevant State Governments information pages for Qld, SA, NSW and Vic.

Get ready with a new meter

As the solar friendly electricity retailer, we will help you get your meter “solar” and battery ready. Our services include installing a new smart meter, before your solar system is installed, to ensure that you get returns from your solar and battery as soon as they are installed.


Why?

When you install solar, your meter needs to be upgraded to record the electricity you feed into the grid so that you can receive feed in credits.


The smart meter will enable you to:

  See how much solar is being exported to the grid

  Easily compare average usage per day from the grid at similar times of the year

  Natural light is the cheapest form of lighting

  Compare your electricity costs before and after solar


How long does it take?

It can take time to get your new meter installed for solar and we recommend starting the process early. Industry standard timeframes are about 4 to 8 weeks.


By switching to us when you decide to install solar, we can organize your meter upgrade to be progressed at similar time (or even before) your solar installation with no upfront or ongoing additional meter costs*.


*Abnormal charges may apply if your property is located outside of metropolitan areas or for additional works items such as switchboard upgrading / rewiring, asbestos removal or controlled load meter amalgamation.


Ongoing support

We also provide ongoing support and savings throughout your solar journey with competitive rates, ongoing discounts and high feed in rates.


Installing a battery?

If you have a battery or are thinking of installing one - your new smart meter will also be battery ready providing the opportunity for you to enjoy our GridCredits100 for compatible batteries.


Can I monitor the electricity being produced by my solar system?

If you have an interval or smart meter you are able to access meter data through your Diamond Energy portal MyAccount, or where available through specific metering provider portals.

What are the benefits of a smart meter with us?

The data provided by the smart meter enables you to:

  Access your half hourly energy usage so you can better manage and monitor your electricity use resulting in a reduced bill

  Have your meter remotely read, no estimated bills and no access to your property required anymore


We can also help you understand your electricity usage better by:

  Providing you with useful tips to help you save

  Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings


Can I access my meter data online?

Victoria

If you have the appropriate meter and are in Jemena, Ausnet or United distribution areas you can access your meter data through their on line portals.


SA, QLD, NSW

If you have an interval or smart meter you can request your data from us once a year and we will aim to provide it to you in a spreadsheet. Additional requests incur administration charges.


If you have a smart meter you can access your data via an online portal. This services is only available with selected metering providers.


You can also visit the website of your local electricity poles and wires company to find out more about your electricity meter and how to view any data that may be available.

Do I need a smart meter if I am building a new home?

All new homes connected to the grid will have a smart meter installed. You can fill in our New Connection Application Form and we will arrange it for you. Please fill out and email this form back to us.

How to read your meter

If you are in Vic, your electricity meter is determined by your local poles and wires company: Jemena, Citipower, Powercor, AusNet Services, United Energy.


For older style electricity meters in other areas, you can find out more here:

SA - SA Power Networks

Qld - Energex

NSW - Ausgrid, Essential Energy, Endeavour


If your meter was installed after December 2017 (outside of Victoria) then you will have a smart meter that was installed by an independent metering provider. If you require further assistance, you can contact us.


You can also visit and register with MyAccount to access electricity meter data.

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