You have requested a same day power turn on, after you have completed your sign up please call us on 1300 838 009 ASAP to expedite this with our team. Please note, same day power turn on requests can incur additional charges.

You have requested a power turn on for tomorrow, after you have completed your sign up please call us on 1300 838 009 ASAP to expedite this with our team.

We'll send you a link to set up credit card payment method in the next few days.

We accept Mastercard and Visa for direct debit auto-payments.

You can take the hassle out of payments by setting up Direct Debit auto payment of your bill on the due date with your bank account or credit card. 

You can set this up later by visiting our website or contacting us after you receive your Welcome Pack email.

Available concession and rebate schemes in Victoria (Vic)

If you are a Victorian resident, you may be eligible for the following scheme administrated by the Department of Family, Fairness and Housing (DFFH): 

• Annual Electricity Concession: available to eligible concession card holders including pensioners, DVA customers and healthcare card holders on electricity usage and supply charges.
• Excess Electricity Concession: available to concession card holders with electricity and service costs above a certain threshold.
• Medical Cooling Concession: available to eligible concession card holders with a medical condition that requires air conditioning.
• Life support Concession: available to eligible concession card holders who use an eligible life support machine or has a household member who uses an eligible life support machine.
• Utility Relief Grant Scheme: financial assistance for customers experiencing difficulty paying utility bills due to a temporary financial crisis. You must have debt or be in the Diamond Energy hardship program to apply.

For more information about the concessions available in Victoria, please visit Concessions & Rebates.

Available concession and rebate schemes in New South Wales (NSW)

If you are an NSW resident you may be eligible for the following schemes administered by Service NSW:

• Low Income Household Rebate: available to eligible concession card holders including pensioners, DVA customers and healthcare card holders to assist with electricity costs.
• Family Energy Rebate: available to eligible family households with dependent children who are receiving Family Tax Benefit (FTB).
  Seniors Energy Rebate: available to eligible self-funded retirees holding a Commonwealth Seniors Health Card.
• Medical Energy Rebate: available to eligible concession card holders who are (or are living with someone who is) not able to self-regulate their body temperature in extreme environmental temperatures (hot or cold).
• Life Support Rebate: available to life support customers who use approved life support equipment at their principal place of residence.
• Energy Accounts Payment Assistance (EAPA): short-term emergency voucher support for households experiencing short-term financial hardship, crisis or emergency. You must have debt or be in the Diamond Energy hardship program to apply.

For more information about the concessions available in NSW, please visit Concessions & Rebates.

Available concession and rebate schemes in Queensland (Qld)

If you are a Queensland resident you may be eligible for the following schemes administered by Queensland Government:

• Electricity Rebate: available to eligible concession card holders, including pensioners, seniors, asylum seekers and Healthcare Card holders, to assist with electricity costs.
• Medical Cooling and Heating Electricity Concession Scheme: available to eligible concession card holders with a chronic medical condition requiring dependence on air conditioning.
• Home Energy Emergency Assistance Scheme (HEEAS): one-off emergency payment for households facing short-term financial crisis with paying their energy bills. You must have debt or be in the Diamond Energy hardship program to apply.

For more information about the concessions available in QLD, please visit Concessions & Rebates.

Available concession and rebate schemes in South Australia (SA)

If you are an SA resident you may be eligible for the following schemes administered through ConcessionsSA:

• Energy Bill Concession: available to eligible concession card holders including pensioners, DVA customers, Low Income Health Care Card holders, seniors and low-income customers to assist with electricity costs.
• Medical Heating and Cooling Concession: available to eligible concession card holders with a medical condition requiring heating or cooling.
• Cost of Living Concession: a broader household cost relief payment available to eligible low-income households, which may assist with general living expenses including electricity bills.
• Emergency Electricity Payment Scheme (EEPS): short-term financial assistance for customers at risk of disconnection, accessible through financial counsellors. You must have debt and be in the Diamond Energy hardship program to apply.

For more information about the concessions available in SA, please visit Concessions & Rebates.

To receive a concession / rebate, the Account Representative and Supply Address must match those shown on your concession card.

Please check that the name you have provided in this form matches the name on your concession card. 

You can click back in the form without your inputs being lost.

Our welcome pack will include further details on the steps you need to take to ensure your electricity concession is applied.