Our terms and conditions for small customers are available below:
| Documentation | |
|---|---|
| Market contract | Small Customer Terms and Conditions |
| Schedule A: Feed in Terms and Conditions | |
| Standard retail contract | Standard Retail Energy Supply Agreement Terms and Conditions (VIC) |
| Standard Retail Energy Supply Agreement Terms and Conditions (NSW/SA) | |
| Additional terms & conditions | Direct Debit Terms and Conditions |
| Discount Offers Terms and Conditions | |
| Payment Plan Terms and Conditions | |
| Thr1ve Terms and Conditions | |
| VB Solar Exchange | VB Solar Exchange Terms and Conditions |
You can also read our Small Customer Charter.
The most common service fees and charges include:
| State | Service Fees and Charges |
|---|---|
| VIC | Service fees & charges (Vic) |
| SA | Service fees & charges (SA) |
| QLD | Service fees & charges (Qld) |
| NSW | Service fees & charges (NSW) |
Additional charges may be incurred and if so, will be passed on to you.
