Your meter

Your meter


Want to get to know your meter? Have a read of our frequently asked questions to find out more.

What is an accumulation meter?

Accumulation meters (known as Basic Meters or Flat Rate Meters) keep track of your total accumulated electricity usage.

With an accumulation meter, you can keep track of your electricity usage by recording the readings on different days. The difference in the readings between the different days is the amount used in this period.

The data from accumulation meters is read by your local poles and wire company (Distributor) and then passed through to us so we can prepare your quarterly bill.

What is an interval meter?

Interval meters provide detailed information on your electricity usage. Interval meters record how much electricity is used every 30 minutes.

The data from interval meters is collected by your local poles and wires company (Distributor) and then passed through to us so we can prepare your quarterly bill.

If you have an interval meter, you may be able to move to different electricity rates for usage at different times of the day, such as Time Of Use rates, depending on your tariff and type of interval meter. You can find out more about Time Of Use rates or contact us.

What is a smart meter?

Just like interval meters, smart meters record how much electricity is used every 30 minutes.

Smart meters may also send the information directly to your poles and wires company. We also receive that data as your electricity retailer.

Given that smart meters can be read remotely, they do not require a meter reader from your local poles and wires company (Distributor) to visit your property to collect data – this also means no ‘estimated bills’ due to meter readers not being able to access your property.

Smart meters can also connect and disconnect you more easily when you move. As a form of interval meter, you may be able to move to different electricity rates for usage at different times of the day, such as Time Of Use pricing, depending on your tariff. You can find out more about Time Of Use rates or contact us.

If you are in VIC, you can find out more information on smart meters including how you can access the information about your electricity usage by visiting the Victorian Government’s Department of State Development, Business and Innovation website.

Can I access my meter data online or through Diamond Energy?

You may be able to access your metering data online from your poles and wires company’s web portal (currently available in some locations in VIC).

If your poles and wires company is Jemena (NMI starting with 600), AusNet (NMI starting with 630) or United Energy (NMI starting with 640) and you have the appropriate meter, you may be able to access your meter data through their online portal.

In SA, QLD and NSW – online monitoring through Diamond Monitor is only available where approved Diamond Energy metering is installed.

If you have an interval meter or a smart meter, you can request your data from us once a year and we will seek to provide it to you in a spreadsheet format file. Please note, any additional requests are subject to administrative charges.

Do I need a new meter if I am installing solar panels?

If you are installing solar panels, you may need a new meter or your existing meter reconfigured- you can read more about solar including information of metering for solar and how to get a new meter here.

How can I access Diamond Monitor service online?

If you have solar panels and we have notified you that you are able to access meter data through a Diamond Monitor portal (such as Metropolis or other), you can access your meter data here.

If you have forgotten your password or log in details you can contact us.

You can also visit the website of your local electricity poles and wires company to find out more about your electricity meter and how to view any data that may be available.


State

Electricity Supplier

VIC

Jemena

Citipower

Powercor

AusNet

United Energy

SA

SA Power Networks

QLD

Energex

NSW

Ausgrid

Essential

Endeavour