Want to get to know your meter? Have a read of our frequently asked questions to find out more.
What is an accumulation meter?
With an accumulation meter, you can keep track of your electricity usage by recording the readings on different days. The difference in the readings between the different days is the amount used in this period.
The data from accumulation meters is read by your local poles and wire company (Distributor) and then passed through to us so we can prepare your quarterly bill.
What is an interval meter?
The data from interval meters is collected by your local poles and wires company (Distributor) and then passed through to us so we can prepare your quarterly bill.
If you have an interval meter, you may be able to move to different electricity rates for usage at different times of the day, such as Time Of Use rates, depending on your tariff and type of interval meter. You can find out more about Time Of Use rates or contact us.
What is a smart meter?
Smart meters may also send the information directly to your poles and wires company. We also receive that data as your electricity retailer.
Given that smart meters can be read remotely, they do not require a meter reader from your local poles and wires company (Distributor) to visit your property to collect data – this also means no ‘estimated bills’ due to meter readers not being able to access your property.
Smart meters can also connect and disconnect you more easily when you move. As a form of interval meter, you may be able to move to different electricity rates for usage at different times of the day, such as Time Of Use pricing, depending on your tariff. You can find out more about Time Of Use rates or contact us.
If you are in VIC, you can find out more information on smart meters including how you can access the information about your electricity usage by visiting the Victorian Government’s Department of State Development, Business and Innovation website.
Can I access my meter data online or through Diamond Energy?
If your poles and wires company is Jemena (NMI starting with 600), AusNet (NMI starting with 630) or United Energy (NMI starting with 640) and you have the appropriate meter, you may be able to access your meter data through their online portal.
In SA, QLD and NSW – online monitoring through Diamond Monitor is only available where approved Diamond Energy metering is installed.
If you have an interval meter or a smart meter, you can request your data from us once a year and we will seek to provide it to you in a spreadsheet format file. Please note, any additional requests are subject to administrative charges.
Do I need a new meter if I am installing solar panels?
How can I access Diamond Monitor service online?
If you have forgotten your password or log in details you can contact us.
Power of Choice?
For more information about Power of Choice please click here.