How to read your meter

Find your meter

For stand-alone buildings, the meter is most likely located on the outside in one of the following locations:

Attached to one of the external walls
Front porch
At the rear of the building

Depending on your location and when the property was built, the meter may be located indoors in one of the following locations:

Hallway near front of the building
Other hallways
Laundry
Garage
Under the kitchen sink

For apartments, duplexes, or other multi-dwelling buildings, meters are most likely to be together in one place. This will either be in the basement, carpark or in a cabinet on your floor.

Make sure there’s safe access

Meters and meter boxes are designed to be very safe pieces of equipment, but they can deteriorate over time. Before reading your meter, check for:

Damage from water, animals or insects
Exposed wires and burnt or melted parts
If you see anything that’s potentially hazardous, do not touch it or attempt to fix it yourself. Contact us instead and we’ll advise of the appropriate next steps depending on where the damage appears.

Identify your meter type

When you’ve located your meter and confirmed safe access, refer to the below images to identify which type of meter you have and how to read it.

Clock display

From directly in front of the meter, read each dial from left to right. Pay attention because the dials alternate in direction.
If the pointer is between 2 numbers, note down the lower number – except when the dial sits between 9 and 0, note down 9.
If the pointer is resting directly on a number, look at the dial to the right. If this number hasn’t passed 0, then the original dial hasn’t passed the number yet and you should note the lower number.

This reading is 19665

Odometer display

The meter can be read from left to right, including all leading zeros. If a dial appears to be between numbers, record the lower number – except when the dial sits between 9 and 0, note down 9.
If your meter has two readings marked with an L and H, read both, left to right. If you have this meter type, submit both numbers.

This reading is 03234

Digital display

Type 1

How to read:

Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: The screen above here shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total KWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.

This reading is 80842

Type 2

How to read

Press the ‘display’ button to show the reading options on the screen.
If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.
Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice or access MyAccount to see how many registers your meter has.

This reading is 00188

Types 3, 4 and 5

How to read

If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice or access MyAccount to see how many registers your meter has.

This Type 3 meter reading is 0010791

This Type 4 meter reading is 000196

This Type 5 meter reading is 017124

Smart meters

Remotely read smart meters

The usage data for remotely read smart meters is sent directly to the meter service provider/Distributor and in most cases no visit to your property is required.

Manually read interval meters

These meters can’t be read remotely, nor can a self-read be performed. The meter service provider/Distributor will need to physically download the data from your meter. If you’ve received an estimated bill and would like to arrange a reading, please contact us.

Clock display

This reading is 19665

From directly in front of the meter, read each dial from left to right. Pay attention because the dials alternate in direction.
If the pointer is between 2 numbers, note down the lower number – except when the dial sits between 9 and 0, note down 9.
If the pointer is resting directly on a number, look at the dial to the right. If this number hasn’t passed 0, then the original dial hasn’t passed the number yet and you should note the lower number.

Odometer display

This reading is 03234

The meter read can be read from left to right, including all leading zeros. If a dial appears to be between numbers, record the lower number – except when the dial sits between 9 and 0, note down 9.
If your meter has two readings marked with an L and H, read both, left to right. If you have this meter type, submit both numbers.

Digital display

Type 1

This reading is 80842

How to read

Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: The screen above here shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total KWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.

Type 2

This reading is 00188

How to read

Press the ‘display’ button to show the reading options on the screen.
If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.
Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice or access MyAccount to see how many registers your meter has.

Types 3, 4 and 5

How to read

If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice or access MyAccount to see how many registers your meter has.

This Type 3 meter reading is 0010791:

This Type 4 meter reading is 000196:

This Type 5 meter reading is 017124:

Smart meters

Remotely read smart meters

The usage data for remotely read smart meters is sent directly to the meter service provider/Distributor and in most cases no visit to your property is required.

Manually read interval meters

Clock display

This reading is 19665

From directly in front of the meter, read each dial from left to right. Pay attention because the dials alternate in direction.
If the pointer is between 2 numbers, note down the lower number – except when the dial sits between 9 and 0, note down 9.
If the pointer is resting directly on a number, look at the dial to the right. If this number hasn’t passed 0, then the original dial hasn’t passed the number yet and you should note the lower number.

Odometer display

This reading is 03234

The meter can be read from left to right, including all leading zeros. If a dial appears to be between numbers, record the lower number – except when the dial sits between 9 and 0, note down 9.
If your meter has two readings marked with an L and H, read both, left to right. If you have this meter type, submit both numbers.

Digital display

Type 1

This reading is 80842

How to read:

Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: The screen above here shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total KWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.

Type 2

This reading is 00188

How to read

Press the ‘display’ button to show the reading options on the screen.
If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.
Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice or access MyAccount to see how many registers your meter has.

Types 3, 4 and 5

How to read

If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice or access MyAccount to see how many registers your meter has.

This Type 3 meter reading is 0010791:

This Type 4 meter reading is 000196:

This Type 5 meter reading is 017124:

Smart meters

Remotely read smart meters

The usage data for remotely read smart meters is sent directly to the meter service provider/Distributor and in most cases no visit to your property is required.

Manually read interval meters

Contact us