Feedback and complaints
Feedback and complaints
We always want to know what you have to say – we are always trying to improve!
If you want to give us some positive feedback, we will be pleased to hear from you.
If you are unhappy with our service for any reason please let us know. We take your feedback seriously and will investigate your concern and seek to resolve it as soon as we can.
You can send us your feedback or complaint online.
Give us a call on 1300 838 009, or write to us at:
Customer Complaints Manager
Diamond Energy
Level 1, 695 Burke Road
Camberwell, VIC 3124
You can see our Complaint Management Resolution Procedure.
| State Scheme | Phone number | Website | Email/SMS |
|---|---|---|---|
| Energy & Water Ombudsman, New South Wales | 1800 246 545 | www.ewon.com.au | |
| Energy & Water Ombudsman, Queensland | 1800 662 837 | www.ewoq.com.au | complaints@ewoq.com.au |
| Energy & Water Ombudsman, South Australia | 1800 665 565 | www.ewosa.com.au | 0488 854 555 |
| Energy & Water Ombudsman, Victoria | 1800 500 509 | www.ewov.com.au | ewovinfo@ewov.com.au |