We are always working to improve, which means we always want to know what you have to say! If you want to give us some positive feedback, we will be pleased to hear from you.
If you are unhappy with our service for any reason please let us know. We take your feedback seriously. We will investigate your concern and seek to resolve it as best we can. You can give us a call on 1300 838 009 during business hours or write to us at Diamond Energy, Level 11/480 Swan Street, Richmond VIC 3121.
You can also provide feedback or submit details of a complaint online:
You can also see our Complaint Management and Resolution Procedure.
If we are unable to resolve your enquiry to your satisfaction, you have the right to have your complaint referred to the Energy and Water Ombudsman in your state on the contact details below:
