Faults and emergencies

Faults & emergencies


It is the responsibility of your local poles and wires company (“Distributor”) to maintain the quality and supply of electricity to your supply address. If you are having problems with supply or experiencing power outages, please contact your poles and wires company via the contact information below.

Your Distributor is included on your electricity bill – refer to Faults and Emergencies.

In the event of an emergency, where there is risk to life or property, call 000.

In regards all other electrical problems, or faults, please refer to the contact details below:

State Distributor Phone Number  Website Emergencies/Outages 
Vic  Jemena 131 626  www.jemena.com.au 131 626
 AusNet Services 131 799  www.ausnetservices.com.au 131 799
 Powercor 132 412  www.powercor.com.au 132 412
 Citipower (Powercor)  132 280  www.powercor.com.au  132 280
 United Energy  132 099  www.ue.com.au  1300 131 685
NSW  Essential Energy  132 080  www.essentialenergy.com.au  132 080
 Ausgrid  131 388  www.ausgrid.com.au  131 388
 Endeavour Energy  131 003  www.endeavourenergy.com.au  131 003
SA  SA Power Networks  131 366  www.etsautilities.com.au  131 366
Qld  Energex 131 253 www.energex.com.au  131 962 / 136 262
 Ergon  131 046 www.ergon.com.au 131 670 / 131 296