Faults and emergencies

Faults & emergencies


It is the responsibility of your local poles and wires company (“Distributor”) to maintain the quality and supply of electricity to your supply address. If you are having problems with supply or experiencing power outages, please contact your poles and wires company via the contact information below.

Your Distributor is included on your electricity bill – refer to Faults and Emergencies.

In the event of an emergency, where there is risk to life or property, call 000.

In regards all other electrical problems, or faults, please refer to the contact details below:

State Distributor Phone Number  Website
Vic  Jemena 131 626  www.jemena.com.au
 AusNet Services 131 799  www.ausnetservices.com.au
 Powercor 132 412  www.powercor.com.au
 Citipower (Powercor)  132 280  www.powercor.com.au
 United Energy  132 099  www.ue.com.au
NSW  Essential Energy  132 080  www.essentialenergy.com.au
 Ausgrid  131 388  www.ausgrid.com.au
 Endeavour Energy  131 003  www.endeavourenergy.com.au
SA  SA Power Networks  131 366  www.etsautilities.com.au
Qld  Energex (Emergencies)  131 962 www.energex.com.au
 Energex (Loss of Supply)  136 262 www.energex.com.au
 Ergon (Emergencies)  131 670 www.ergon.com.au
 Ergon (Loss of Supply)  132 296  www.ergon.com.au