Centrepay payments – If you are receiving regular Centrelink payments and wish to arrange for payments to be directed to your electricity bill:
Energy Bill Relief Fund – The Australian government is partnering with state and territory governments to provide up to $3 billion in electricity bill relief for eligible households and small businesses. You can find out more here.
If you believe you are eligible – fill in and submit the application as directed on the form.
Concession Authorisation – for eligible Pensioner Card, Health Care Card or Gold Card holders.
For more information visit the Department of Health and Human Services website.
If you require interpreter services, please contact 131 450 (Italiano, Español, عربي, Tiếng Việt, Ελληνικά).
To receive a concession you will need to apply to the South Australian Department of Human Services or ring their hotline on 1800 307 758 with your Diamond Energy customer number and your NMI number.
Medical Heating and Cooling
The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition.
If you believe you are eligible for Medical Heating and Cooling fill in and submit the application as directed on the form.
Life Support Registration
If you have Life Support at your property, fill in and submit the application as directed on the form.
Emergency Electricity Payment Scheme (EEPS)
This scheme helps people experiencing financial difficulties to pay their energy bill.
EEPS is accessible through financial counsellors, who will assess your financial situation before lodging an application. You can only receive an EEPS payment once every three years.
For more information, visit the SA Government Financial Aid website.
If you require interpreter services, please contact 131 450 (Italiano, Español, عربي, Tiếng Việt, Ελληνικά).
If you believe you are eligible – fill in and submit the application as directed on the form.
QLD Government Electricity Rebate
Medical Cooling and Heating Concession
For more information visit the Queensland Government website.
If you require interpreter services, please contact 131 450 (Italiano, Español, عربي, Tiếng Việt, Ελληνικά).
Low Income Household Rebate
This rebate is funded by the NSW government and is designed to provide assistance in relation to a residential customer’s electricity bills.
Eligible cards:
• Pensioner Concession Card (PCC)
• Health Care Card (HCC)
• Department of Veterans Affairs Card (DVA)
How to apply: Submit a Concession Authorisation form to Diamond Energy.
For more information, visit the NSW Department of Planning Industry & Environment.
Life Support Rebate
This rebate is funded by the NSW government and is designed to help people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home.
Approved Equipment:
• Electric mobility devices for quadriplegics (note this does not include mobility scooters)
• Oxygen concentrators
• Positive Airways Pressure (PAP) Device
• Enteral feeding pump
• External heart pump
• Home dialysis
• Phototherapy equipment
• Total Parenteral Nutrition (TPN) pump
• Ventilators (note this does not include nebulizers, humidifiers or vaporizers)
How to apply: Complete the Life Support Rebate Application form by getting your doctor to sign the form, then send to Diamond Energy.
You will need to keep your application up to date by sending us a new form every two years.
For more information, visit the NSW Department of Planning Industry & Environment.
Medical Energy Rebate
This rebate is funded by the NSW government and is designed to help people pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures.
Eligible cards:
• Pensioner Concession Card (PCC)
• Health Care Card (HCC)
• Department of Veterans Affairs Card (DVA)
How to apply: Submit a Medical Energy form to Diamond Energy.
For more information, visit the NSW Department of Planning Industry & Environment.
Family Energy Rebate
This rebate is funded by the NSW government and is designed to help eligible households pay their electricity bill if they have dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Service.
Eligibility: You must have been the recipient of the Family Tax Benefit (FTB) for the previous financial year.
For more information, visit the NSW Department of Planning Industry & Environment.
Energy Accounts Payment Assistance (EAPA) Scheme
This scheme helps people experiencing a short term financial crisis to pay their energy bill.
Contact List of EAPA Providers Conducting Telephone EAPA Voucher Assessments – Service NSW can also be contacted on 13 77 88 to obtain contact details for your nearest EAPA Provider.
For more information, visit the NSW Department of Planning Industry & Environment.
If you require interpreter services, please contact 131 450 (Italiano, Español, عربي, Tiếng Việt, Ελληνικά).