Your Electricity Meter

On this page you can request an upgrade to smart metering and/or request additional metering works, such as new connections, alterations and abolishments.

Find out about the benefits of smart metering.

Information about the national smart meter rollout, commencing from the 1^st of December 2025.

Request a smart meter

Our customers can request the installation of a smart meter which is free of charge for standard installations. Fees may apply for non-standard installations. Where possible, we will advise you in advance if this is the case.

Get you ready for solar and/or batteries and;

Enable you to access usage data through MyAccount to help you save.

Complete the form below if you’d like to request a meter upgrade and our team will lodge your request to our preferred metering coordinator as soon as possible. We will contact you if we need any further information.

How to read your meter

Find your meter

For stand-alone buildings, the meter is most likely located on the outside in one of the following locations:

Attached to one of the external walls
Front porch
At the rear of the building

Depending on your location and when the property was built, the meter may be located indoors in one of the following locations:

Hallway near the front of the building
Other hallways
Laundry
Garage
Under the kitchen sink

For apartments, duplexes, or other multi-dwelling buildings, meters are most likely to be together in one place. This will either be in the basement, carpark or in a cabinet on your floor.

Make sure there’s safe access

Meters and meter boxes are designed to be very safe pieces of equipment, but they can deteriorate over time. Before reading your meter, check for:

Damage from water, animals or insects
Exposed wires and burnt or melted parts

If you see anything that’s potentially hazardous, do not touch it or attempt to fix it yourself. Contact us instead and we’ll advise the appropriate next steps depending on where the damage appears.

Identify your meter type

When you’ve located your meter and confirmed safe access, refer to the below images to identify which type of meter you have and how to read it.

From directly in front of the meter, read each dial from left to right. Pay attention because the dials alternate in direction.
If the pointer is between 2 numbers, note down the lower number – except when the dial sits between 9 and 0, note down 9.
If the pointer is resting directly on a number, look at the dial to the right. If this number hasn’t passed 0, then the original dial hasn’t passed the number yet and you should note the lower number.

This reading is 19665

The meter can be read from left to right, including all leading zeros. If a dial appears to be between numbers, record the lower number – except when the dial sits between 9 and 0, note down 9.
If your meter has two readings marked with an L and H, read both, left to right. If you have this meter type, submit both numbers.

This reading is 03234

Type 1

This reading is 80842

How to read:

Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
If you’re submitting a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: The screen shows ‘03’ in small digits. This means it’s on screen number 3, which displays total kWh used. Do not include these numbers. Do not press the ‘Boost’ button.

Type 2

This reading is 00188

How to read:

Press the ‘display’ button to show the reading options on the screen.
If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.
Note: If you have more than one register, keep pressing ‘display’ to show others. You can confirm this by checking your MyAccount or your invoice.

Types 3, 4 and 5

This Type 3 meter reading is 0010791

This Type 4 meter reading is 000196

This Type 5 meter reading is 017124

How to read:

If you’re submitting a read, record usage for peak, off-peak (if applicable) and solar (if applicable), including all leading zeros.
Note: If you have more than one register, the screen scrolls automatically. You can confirm this by checking your MyAccount or your invoice.

Remotely read smart meters

The usage data for remotely read smart meters is sent directly to the meter service provider/Distributor and in most cases no visit to your property is required.

Manually read interval meters

These meters can’t be read remotely, nor can a self-read be performed. The meter service provider/Distributor will need to physically download the data from your meter. If you’ve received an estimated bill and would like to arrange a reading, please contact us.

Additions, alterations, & abolishment

If you are an existing residential or business customer, we can arrange for works to be progressed at your site by your local poles and wires company.

If you are moving into a property or switching from another provider, you please complete this sign-up form to ensure your request is processed promptly.

Fill in the form below for:

Addition / Alteration to your existing electricity support, or;

Abolishment / Removal of your meter and / or existing electricity supply.

Additions / Alterations or Abolishments

If you are moving in to a property or switching from another provider, you can fill in our online form here.

New connection applications

We can help you get electricity connected to your new home, small business or building site.

If you are moving into a property or switching from another provider, you please complete this sign-up form instead to ensure your request is processed promptly.

Fill in this form for:

Connection to supply electricity for the first time; and;

Installation of a new electricity meter.

New Connection Form

Alternatively, you can fill in our New Connection Application Form and email us back at customerservice@diamond-energy.com.

If you have received a bill containing an estimated meter read, you can see options and recommendations here.
For more information, contact us.