Our customers can request the installation of a smart meter which is generally free of charge for standard installations*. A smart meter will:
Get you ready for solar and/or batteries and;
Enable you to access usage data through MyAccount to help you save.
A smart meter is an electronic device that records electricity consumption and communicates the information to your electricity retailer for monitoring and billing. Smart meters typically record energy half hourly and report at least daily.
We have developed a special offer for you! Smart meter installation is free of charge for all standard installations Fees may apply for non-standard installations. Where possible, we will advise you in advance if this is the case.
We will forward your information to a qualified smart meter installer. They will contact you and arrange a time for the meter to be installed. We will then advise you of the confirmed date for the meter installation.
It takes about an hour to install and you will probably be without power during this time.
We will advise you when the installation is complete. The installer needs access to your meter board and if this is easily accessible you don’t even need to be home during the installation.
Local poles and wires company are continuing to introduce new rules resulting in amendments to your network charges when you have a smart meter installed. This may result in you no longer being eligible to receive the same rates. Should this be the case, we would apply the applicable time of use rates that correspond with the updated network charges. You can contact us for updated details that are specific to your area.
The data provided by the smart meter enables you to:
Access your half hourly energy usage so you can better manage and monitor your electricity use and reduce your bills.
Have your meter remotely read, reducing the likelihood of estimated bills. Meter data collected remotely negates the need for quarterly meter access.
We can also help you understand your electricity usage better by:
Providing useful tips to help you save.
Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings.
Most customers in Victoria already have a smart meter. Some customers in NSW, SA and Qld may also have a smart meter. If you are unsure of what type of meter you have, you can contact us.
All smart meters must comply with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency. The same limits apply to mobile and cordless phones, Wi-Fi routers and baby monitors.
The Australian Radiation Protection and Nuclear Safety Agency have reviewed the impact of frequency from smart meters and have stated “Health authorities around the world, including ARPANSA and the World Health Organization (WHO), have examined the scientific evidence regarding possible health effects from smart meters. Current research indicates that there are no established health effects from the low exposure to the RF EME from smart meters”. You can read more here.
Data from your electricity meter is considered private information and as such is covered by our Privacy Policy.
For more information please refer to relevant State Governments information pages for Qld, SA, NSW and Vic.
As the solar friendly electricity retailer, we will help you get your meter “solar” and battery ready. Our services include installing a new smart meter, before your solar system is installed, to ensure that you get returns from your solar and battery as soon as they are installed.
When you install solar, your meter needs to be upgraded to record the electricity you feed into the grid so that you can receive feed in credits.
The smart meter will enable you to:
See how much solar is being exported to the grid.
Easily compare average usage per day from the grid at similar times of the year.
Compare your electricity costs before and after solar.
It can take time to get your new meter installed for solar and we recommend starting the process early. By switching to us when you decide to install solar we can organise your meter to be replaced on a date agreed with you or within 15 business days after we receive your request with no upfront or ongoing additional meter costs*.
If you have an interval or smart meter you are able to access meter data through your Diamond Energy portal MyAccount, or where available through specific metering provider portals.
*Abnormal charges may apply if your property is located outside of metropolitan areas or for additional works items such as switchboard upgrading / rewiring, asbestos removal or controlled load meter amalgamation.
Access your half hourly energy usage so you can monitor your electricity use and reduce your bills.
Have your meter remotely read, reducing the likelihood of estimated bills. Meter data collected remotely negates the need for quarterly meter access.
Providing you with useful tips to help you save.
Analysing your bill and usage profile to ensure you are on the right tariff structure to achieve maximum savings.
Victoria – If you’re in Victoria you can access your meter data through your distributor’s portal or through our own portal – MyAccount.
SA, QLD, NSW – If you have a smart meter you can access your data via our online portal.
You can also visit the website of your local electricity poles and wires company to find out more about your electricity meter and how to view any data that may be available.
We can help you get electricity connected to your new home, small business or building site.
Connection to supply electricity for the first time; and;
Installation of a new electricity meter.
Alternatively, you can fill in our New Connection Application Form and email us back at customerservice@diamond-energy.com.
If you are moving in to a property or switching from another provider, you can fill in our online form here.
If you are an existing residential or business customer, we can arrange for works to be progressed at your site by your local poles and wires company.
Fill in this form for:
Addition / Alteration to your existing electricity support, or;
Abolishment / Removal of your meter and / or existing electricity supply.
Additions / Alterations or Abolishments
If you are moving in to a property or switching from another provider, you can fill in our online form here.
If you are in Vic, your electricity meter is determined by your local poles and wires company: Jemena, Citipower, Powercor, AusNet Services, United Energy
For older style electricity meters in other areas, you can find out more here:
SA – SA Power Networks
Qld – Energex
NSW – Ausgrid, Essential Energy, Endeavour
If your meter was installed after December 2017 (outside of Victoria) then you will have a smart meter that was installed by an independent metering provider. If you require further assistance, you can contact us.
You can also visit and register with myAccount to access electricity meter data.
