During this unprecedented time, we are here to support our customers and look after the wellbeing of our team.
This information has been prepared to help our customers save on their energy bills, manage payments and also provide pathways for further assistance.
Residential and small business customers that set up their account with direct debit payment and email billing, as well as paying their bill on time (in full) are able to access/ can continue to receive our ongoing discounts.
We understand that current times are tough and financial difficulties can arise. To help you cope with your electricity bills during challenging periods, we have support programmes to assist residential customers with short term or longer term financial difficulties. A number of these programmes have also been extended to support small business customers.
The Australian Federal Government has general information about payments and services available during coronavirus (COVID-19). The Department of Social Services also has a comprehensive page with a range of information support services for individuals and families affected by Coronavirus.
Being an essential service, we continue to operate and are available during our business hours.
Diamond Energy has taken steps to meet the various COVID-19 government guidelines. Many of our Australian based team are working remotely whilst continuing to provide our great customer service that we take pride in.