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COVID-19 support

COVID-19 support update


During this unprecedented time, we are here to support our customers and look after the wellbeing of our team.

This information has been prepared to help our customers save on their energy bills, manage payments and also provide pathways for further assistance.

Save energy and save on your bill

A typical house spending $2,500 per year on electricity may be able to save over 25% of their energy consumption and on their bill by following our smart energy tips. If you have a solar system, we have further tips on how to maximise your solar and save.

Get set up to minimise your ongoing costs

Residential and small business customers that set up their account with direct debit payment and email billing, as well as paying their bill on time (in full) are able to access/ can continue to receive our ongoing discounts.

  • If you choose to use direct debit as your preferred payment method, you will receive your bill and we organise the payment to be automatically debited from your nominated bank account or credit card on the due date. If your circumstances change or you wish to query your bill, call us up a few days before the due date so we can assist you.
  • Bill smoothing is a great way to pay ahead of your bills, managed with regular payments. You can make instalments by using BPay or you can talk to us about setting up direct debit.
  • Thrive rewards our customers with ongoing discounts and credits. By referring new customers/accounts to us (such as a family, friend or another property), you can obtain additional savings. A referral of 5 new accounts qualifies for an additional 10% discount.
  • If you have an eligible concession card, you may be eligible for a state government concession or rebate. We can assist with the set up and maintenance of that benefit.
Our payment assistance programmes

We understand that current times are tough and financial difficulties can arise. To help you cope with your electricity bills during challenging periods, we have support programmes to assist residential customers with short term or longer term financial difficulties. A number of these programmes have also been extended to support small business customers.

Government Information and Support

The Australian Federal Government has general information about payments and services available during coronavirus (COVID-19). The Department of Social Services also has a comprehensive page with a range of information support services for individuals and families affected by Coronavirus.

Wellbeing of our Team

Being an essential service, we continue to operate and are available during our business hours.

Diamond Energy has taken steps to meet the various COVID-19 government guidelines. Many of our Australian based team are working remotely whilst continuing to provide our great customer service that we take pride in.

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