Electricity offer tips & traps

Going solar? Want more from your solar?

Coming off government feed in tariff?

Beware! All retail electricity offers are not the same.

Make sure you’re avoiding the traps with the following electricity offer tips.

Higher feed in rates might be hiding higher electricity rates

Make sure you understand the whole electricity offer and don’t be distracted by the feed in rate. Have a look at the electricity rates, any extra fees such as metering charges and terms and conditions that may apply. For example if you are offered an extra 2 cents/kWh feed in rate, you may also be required to pay much higher rates for electricity you buy from the grid.

Will electricity discounts continue with solar?

Remember to check whether discounts continue to apply for solar customers. Sometimes discounts disappear or are significantly reduced.

Discount on the bill or discount on the charges?

This is a very subtle and tricky trap. If you are receiving a discount on the total bill, this will be calculated on the remaining balance after your feed in credits. This means your discount amount is reduced due to your solar system. So if your bill is in credit, you will receive no discounts. That’s very sneaky and not very solar friendly.

If you receive a discount on your charges, your discount will continue to be there, even if your bill is in credit. We call that solar friendly.

Are there any additional fees for solar customers?

Watch out for hidden solar fees.  For example, monthly solar administration fees, monthly solar meter fees or fees for your credit balance to be paid out.

Switching and comparison sites can be helpful, but may not take into account all aspects of solar

There are many switching sites that help compare electricity offers. Many of these sites are great for comparing charges when you don’t have solar. Beware of their limitations. Many comparison sites favour offers with high discounts in a short benefit period (often 12 months), may not consider solar system size, the amount of electricity you export and the way discounts are calculated.

Don't sign a contract with a retailer that doesn't support solar customers

Beware! When you go solar you may be asked to sign a new contract. Don’t feel pressured. Take the time to understand your electricity contract and go with a solar friendly electricity retailer.
If your NSW Solar Bonus Scheme payments ended and you want to find out about moving to net metering, click here.

We love solar customers, it’s as simple as that. We want to help you get the most out of your solar system today and into the future. We keep things easy and transparent with competitive rates, discounts and one of the highest feed in rates. We think that is solar friendly.